Getting started: A step-by-step guide to launch your LUMEN experience: Raters

You have been invited by a colleague – whether a peer, someone on your team, or your manager – to provide feedback about his/her development goals. Here is a step-by-step guide to help you launch your LUMEN experience.

1. Go to lumentalent.com. Enter the username and password you received via email from "no-reply@lumentalent.com." Don’t forget to add LUMEN to your home screen using the link at the bottom of the screen.
   
   
2. On the menu in the upper-right hand corner of the screen, select profile and fill out your information.
   
   
3. On menu in the upper-right hand corner of the screen, select rater dashboard. Here you will see the learner who has requested you provide him/her with feedback, as well as a list of his/her development goals.
   
   
4. Click on the add rating tab to provide the learner with a rating. If you provide a rating that is “notable” – on the low end or the high end of the spectrum – you will be prompted to provide an observation/impact note. If you provide a rating in the middle, you will not be prompted to provide a note, but feel free to do so if you want to provide context or clarity.
   
   
5. You can also set your alert preferences on the dashboard. This allows you to set how often you would like reminders to prompt you to provide a rating to a learner on a specific goal.
   
   
6. You cannot modify past ratings or observation notes once submitted; nor can you view past ratings.
7. Be sure to indicate if you want an email or text based rating reminder. To make this selection click on the menu in the upper-right hand corner of the screen, select preferences, and make your selection. If you select text in the notification method field, be sure to double check that your mobile phone number is correct.

General tips to help you and the learner get the most out of LUMEN

• Clarify: What is it specifically the learner wants you to rate? Be sure to ask about both constructive “do different” and positive “keep doing” behaviors.
• Rating frequency: Commitment to rate the colleague on a regular basis. This helps the learner become accustomed to continuous feedback. Use the “alert” feature so the system will prompt you for regular feedback.
• Event ratings: Remember to provide feedback outside your regular cadence if there is an event that would prompt feedback. This is particular critical when your colleague has done something spectacular. A rating and a note to the learner lets him/her know what to keep doing.
• Immediacy: Life gets busy; be sure to provide feedback as close to it happening as possible so it is crisp in your mind and you can provide further color or clarification if necessary.
• Rating hints: Try not to get stuck in giving an absolute number; focus instead on directionality. For example, an 8 is directionally positive, while a 4 or 5 may signal a continuous improvement opportunity.
• Observation/Impact hints:
  • In a hurry? Leave a cue word so you can recall what went on in case the learner follows up with you.
  • Keep doing. Be very clear about what the learner should keep doing. This is critical as it sends a signal to the learner regarding effective behaviors and areas of strength.